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MICROSOFT 365 MANAGEMENT AND SUPPORT

Microsoft 365 managed services that keep your team productive and secure

We administer, secure and support your Microsoft 365 environment, from email and Teams to identity, devices and backup, so your people can simply get on with their work.

Email
Teams
Files
Security
Devices
Identity
Mailbox migrated
MFA enforced
Licenses optimized
Backup complete

Email and calendar

Exchange Online administered, filtered and protected.

Teams and collaboration

Chat, meetings and channels set up and governed.

Files and sharing

SharePoint and OneDrive organized with the right access.

WHAT ARE MICROSOFT 365 MANAGED SERVICES?

Microsoft runs the platform. We make it work for your business.

Microsoft keeps Microsoft 365 available, but how it is configured, secured and used is up to you. That is where most problems begin: weak security settings, wasted licenses, messy permissions and data that is not backed up.

Our managed service takes on that responsibility. We administer your tenant day to day, harden its security, support your users and keep your data protected, so you get the full value of what you already pay for.

MICROSOFT

Infrastructure and service uptime

Data centers, platform availability and core application updates.

CLOUDTECHDESK

Identity, security and configuration

MFA, access policies, device rules, permissions and threat protection.

CLOUDTECHDESK

Data protection and support

Backup, retention, compliance settings and a helpdesk for your users.

YOUR TEAM

Everyday work

Email, meetings and collaboration, running smoothly without the IT headaches.

Exchange OnlineTeamsSharePointOneDriveEntra IDIntuneDefenderExchange OnlineTeamsSharePointOneDriveEntra IDIntuneDefenderExchange OnlineTeamsSharePointOneDriveEntra IDIntuneDefenderExchange OnlineTeamsSharePointOneDriveEntra IDIntuneDefender
WHAT IS INCLUDED

Everything your Microsoft 365 environment needs

Eight managed areas cover administration, security, support and cost control.

Tenant and user administration

Users, groups, licenses and permissions handled quickly, including joiners, movers and leavers.

User lifecycleGroupsLicense assignment

Email and Exchange Online

Mailboxes, shared mailboxes, mail flow and spam protection configured and maintained for you.

MailboxesMail flowSpam filtering

Teams, SharePoint and OneDrive

Clean structure, sensible permissions and governance so collaboration stays organized and secure.

TeamsSharePointOneDrive

Identity and access security

Multi-factor authentication and conditional access policies that keep accounts safe without slowing people down.

MFAConditional AccessEntra ID

Device management

Laptops and mobiles enrolled, configured and kept compliant, with remote wipe if a device is lost.

IntuneCompliance policiesRemote wipe

Data protection and backup

Independent backup of email, files and Teams data, so deleted or lost information can be restored.

Email backupFile backupRestore

Compliance and governance

Retention, data loss prevention and sensitivity settings that match your obligations.

RetentionDLPLabels

Licensing and cost optimization

Regular license reviews to remove waste and make sure each person has the right plan.

License auditsRight-sizingReporting
SNAPSHOTS

Your workspace, managed

A look at the areas of Microsoft 365 we keep organized, secure and running smoothly.

Admin made simple

Users, licenses and settings managed from one place.

Security at a glance

Policies and alerts reviewed so threats are spotted early.

Collaboration that works

Teams and files organized so everyone finds what they need.

COMMON CHALLENGES

Problems we solve for Microsoft 365 customers

Most organizations pay for more than they use and secure less than they think. Here is how we fix that.

THE PROBLEM

Licenses wasted on unused accounts

Departed staff and over-specified plans quietly inflate the monthly bill.

→
OUR FIX

License audits and right-sizing

We review every account, remove waste and match each person to the plan they actually need.

THE PROBLEM

Inconsistent security settings

MFA is missing for some users and policies differ from account to account.

→
OUR FIX

Security baselines and MFA

We apply a consistent set of protections to every user and review them regularly.

THE PROBLEM

Slow onboarding and offboarding

New starters wait for access and leavers keep it for too long.

→
OUR FIX

A managed user lifecycle

Accounts, licenses and access are created and removed promptly through a clear process.

THE PROBLEM

Messy Teams and SharePoint sprawl

Files are scattered and nobody is sure who can see what.

→
OUR FIX

Governance and clean-up

We organize structure, tidy permissions and set rules so collaboration stays orderly.

PROCESS ONE

How we migrate you to Microsoft 365

A planned, staged move keeps email flowing and your team working from the first day to the last.

01

Assess

We review your current email, files, users and devices, and the data to be moved.

02

Plan

We design the tenant, domains and licensing, and agree a cutover schedule.

03

Prepare

Identity, MFA and security baselines are set up and a pilot group is tested.

04

Migrate

Mailboxes and files move in stages, with minimal disruption to your day.

05

Support

We provide post-migration help, user guidance and tuning of your new setup.

PROCESS TWO

How we manage your tenant month to month

Good management is a routine, not a one-off project. This is the cadence we follow so your environment stays secure, tidy and cost-efficient.

D

Every day

Helpdesk requests answered, user changes completed and security alerts reviewed.

W

Every week

Account and permission clean-up, license changes and a check of sign-in and security activity.

M

Every month

Usage, security and license reports, with recommendations for improvements.

Q

Every quarter

A strategy review of your tenant, roadmap and costs with a technical account manager.

PLANS AND PRICING

Simple plans, custom quotes

Choose a starting point and we will tailor it to your team, tenant and goals.

Essential

Administration and helpdesk

From $7 / user / month
MOST POPULAR

Business

Security, devices and backup

From $15 / user / month

Complete

Fully managed and compliant

From $25 / user / month

Prices shown are starting rates per user per month for management services. Microsoft licenses are billed separately unless purchased through us. Final pricing depends on team size and requirements.

WHY CLOUDTECHDESK

A Microsoft 365 partner that stays involved

We do not set things up and disappear. We stay close to your tenant and your team.

One partner

Email, security, devices and backup managed by a single accountable team

Security first

Protection applied to every tenant from day one

Smooth migrations

Planned moves with minimal disruption

Clear reporting

Usage, security and cost reports you can understand and act on

FAQ

Microsoft 365 managed services, answered

Thinking about migrating or handing over your Microsoft 365 management? These are the questions we hear most.

Microsoft 365 managed services mean we administer, secure and support your Microsoft 365 environment for you. That includes users and licenses, email, Teams, SharePoint and OneDrive, security settings, device management and backup, plus a helpdesk for your team.

No. You can keep your existing licenses and we will manage the environment, or we can supply licenses as part of your monthly service. Microsoft licensing is billed separately from our management fee unless you buy through us.

Microsoft keeps the service available, but you are responsible for your data. Built-in recycle bins and retention have limits, so we recommend an independent backup of email, files and Teams data, which our Business and Complete plans include.

Yes. We plan and run migrations of mailboxes, calendars, contacts and files, in stages where needed, to keep disruption to a minimum.

We plan cutovers carefully, usually outside working hours, and keep mail flowing throughout so your team can keep working.

Microsoft provides a strong platform, but many important protections, such as multi-factor authentication, conditional access and data policies, must be configured. We apply security baselines and review them regularly.

Pricing is usually per user per month and depends on the plan and the size of your team. Larger or more complex environments receive a custom quote after a short review.

Get more from Microsoft 365, with less hassle

Request a custom quote and a free review of your current Microsoft 365 setup.